receptionist Porth, Wales
Job description
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. To provide front line services to all patients, staff and visitors. Undertake general clerical/reception duties such as answering the telephone, either dealing with the query or referring to an appropriate member of staff. Deal with general queries and recognise when issues are more complex and require referral to other members of the Healthcare Team.
Add patient details to the appropriate booking system or waiting list. Ensure dental records/notes are available for the appropriate Dental Officer. Liaise with all members of the Healthcare Team to communicate any necessary patient information. To receive and record transactions involving patients fees and take responsibility for the accuracy and security of all receipts at the start and end of each day.
To manage all patient referrals and guarantee all appointments are booked on to the electronic system promptly and efficiently. To collect, input and provide data required for CDS reports. Ensure safe keeping of patient information during the course of the day and ensure any patient records are stored confidentially. To provide clerical support to the dental team including the use of Microsoft packages and computer software system.
To complete all administration documentation to assist and support the clinical staff. To co-ordinate and record all laboratory work as appropriate. To undertake delegated duties in relation to the ordering, processing and maintenance of stationery stock. Maintain stocks of information leaflets and forms, contacting the appropriate source for additional copies.
Photocopy dental records and results as required. Maintain patient records to ensure information is accurate and up to date for future reference and complies with GDPR. Organise own tasks/plans and prioritise workload. Dispose of confidential information in line with UHB protocol.
Adhere to UHB policies and procedures. Comment on policies and procedures which effect own area of work. Have a duty of care in relation to all equipment. Participate in own performance appraisal, ensuring a personal portfolio is kept up to date.
Demonstrate own duties and tasks to new starters.
