receptionist Robinson, IL
Crawford Memorial Hospital
Full Time
Robinson, IL
10.56 - 12.04 USD Today
Job description
Position: Clinic Receptionist
Department: Clinics
Reports To: Director of Clinic Operations
Direct Reports: None
FLSA Classification: Non-Exempt
Position Summary
The Clinic Receptionist is responsible for providing outstanding customer service to meet the communication needs of the patient, family, clinic and medical staff by performing assigned clerical duties. The Clinic Receptionist provides indirect patient care in the office/clinic setting by greeting and registering patients, verifying and inputting patient demographics and insurance information and assisting in billing procedures and collections.
General Duties, Tasks and Responsibilities
Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous, timely and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
Reviews patient accounts prior to appointments to ensure forms are current and scanned in to EMR; verifies patient demographics at each visit; provides appropriate paperwork to new patients; ensures Medicare patient's MSP questionnaire is accurately completed at each visit; verifies insurance eligibility.
Collects payments and/or forwards appropriately; applies discounts as applicable; refers patients to the billing office for payment arrangements as needed, prepares receipts and posts appropriately; completes day end procedures within approved time frames.
Verifies charges accurately and timely; stays up to date regarding knowledge of coding and medical terminology.
Adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current; documents no show, reschedule and cancelled appointments; creates telephone encounters as needed and directs calls to the appropriate staff for triage.
Ensures fax in-box is kept current; reviews systems daily to confirm all documents and test results are linked to the correct patient accounts; releases medical records appropriately per policy; organizes all paperwork and filing as appropriate; ensures documentation is legible and complete.
Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
Participates in performance improvement activities.
Performs other duties as assigned.
Education Requirements
High School diploma / Equivalent Required
Associate's Degree in related field Preferred
Experience Requirements
Office / Clerical setting minimum 2 years Preferred
Computer Skills
Strong computer skills including Microsoft Excel and Outlook
Additional Skills
Excellent written and verbal communication skills, be professional, polished and articulate well
Ability to work independently, prioritize and complete tasks in a timely manner
Strong interpersonal, organizational and time management skills
Statement of Understanding:
I agree to comply with the rules and regulations of all federal, state and local governments. I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. Finally, I understand I may be assigned or required to perform unrelated work for which I have the requisite skills & qualifications during emergencies or under extenuating circumstances.
Employee Note:
The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Any revisions to this description must be approved in advance by the employee's Leader and HR.
Dates
Created: 5/1/2016 Last Revised: 12/2/2020 Effective Date: 1/1/2021
Crawford Memorial Hospital
www.crawfordmh.org
Robinson, IL
Don Annis
Unknown / Non-Applicable
201 to 500 Employees
Nonprofit Organization
Health Care Services & Hospitals
1961
