receptionist Heathfield, England
Job description
Job Description
Full Time Client Receptionist required in our Heathfield supercentre with administration duties.
This role is TUESDAY TO SATURDAY INCLUSIVE
08.30am to 17.30 pm
This position is important to us and we seek someone reliable, customer focussed and wanting to be involved and invested in this permanent role at our Head Office in Heathfield and it is vital you mirror the courtesy, professionalism and integrity that County show throughout the Customer Journey.
A reliable and enthusiastic person with a mature approach to be part of our friendly team you will also be involved in answering calls and managing appointments along with those receptionists at our other offices. So you must be confident and proactive, healthy and have a pleasant manner.
A minimum of 3 years previous proven experience in a similar role of dealing with the public is essential as are computer literacy and a good telephone manner.
You will need to be able to work independently with diligence and accuracy on the admin tasks but prioritise helping visiting customers when they arrive at the showroom.
Full Training will be provided.
This position is open to applicants looking for a full time position.
Role Responsibilities
- Ensuring tidiness, brochure racks filled, staff facilities maintained.
- Greeting clients in a specific manner and helping them start their journey
- Taking calls, booking appointments and detailing clients’ needs for the advisers in conjunction with the receptionists in our other two showrooms.
- Liaising with the Sales advisers and the accounts and operations department
- Updating Reports and spreadsheets
- Contract and Job file preparation
- Certification for trade guarantees
- Client support letters for their Customer Journey
- Post and stationery ordering and budgeting
- As part of this role, some instances will arise when we need to cover holidays and absences at our other offices, so there is additional variety in travelling to these locations and repeating the same role there. As such you need to have a car (expenses paid).
Personal Attributes
- You have a track record of dealing with clients in a customer facing environment
- You are experienced and competent using Microsoft word and excel.
- You are smart, presentable and well spoken to the public and our staff
- Possess an efficient and organised manner
- have a meticulous attention to detail
- are versatile and dynamic.
US
County have operated for over 40 years providing industry leading home improvement solutions of Orangeries, conservatories, and replacement windows and doors to the public. The group has 3 showrooms across Sussex and Kent with a Superstore in Heathfield (where this role is located).
We supply and install only top quality products in PVCU, Timber and Aluminium from the leaders in the industry. We are GGF, FENSA, FMB and FCA and Trustmark registered abiding by all industry standards of installation and presentation from our team.
Package
Position: Full time TUESDAY to SATURDAY 8.30 to 17.30
Holidays: 4 weeks plus national and bank holidays
Cycle to work scheme
Parking available on site
Substantial staff discount after 12 months service
The position is available now.
Salary as advertised
Training will be given on the job and some product training will be given to allow you to direct clients when they arrive at our Supercentre.
Please respond with a comprehensive CV:
- Detailing your work history
- Briefly explaining why you would be a good fit for our company.
- 2 Work and 1 personal referee.
You will be responding to Alison Evans. Please ensure that you attach a full CV via the website.
Job Types: Full-time, Permanent
Salary: £21,673.60 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: REC/Heathfield
Expected start date: 26/06/2023
About County - The Home Improvers
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.countythehomeimprovers.co.uk
