Concierge Part-Time London, England
Job description
ABOUT THE ROLE
- Provide the highest level of customer service to members, prospective members, and guests.
- Assist with pre-arrival arrangements, including but not limited to nearby hotel accommodations, parking garages, and directions.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Act as a point of reference for members who need assistance throughout the studio while attending to their needs.
- Pull reports of members celebrating milestones and special occasions
- Partner with Member Experience, Guest Services and Studio Operations to create member surprise and delights.
- Provide tours for new members & VIPs, as well as scheduled tours in-studio.
- Become proficient in all systems, including but not limited to G-suite, Slack, Looker, Zingfit, Zendesk, Event Management Systems and website studio bot
- Answer and respond to member requests via Studio Concierge email.
- Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor.
- Assist the Group Booking and Events department with any member-organized meetups at Peloton Studios.
- Think creatively about ways to enhance the Peloton experience for our members every day in-studio; solve problems, share ideas and implement.
- Assist guests and members with locker set up and amenities when requested
- Ensure prompt assistance in the locker rooms and throughout the studio
- Greet, assist, accommodate and guide all members and visitors with a courteous and joyful nature.
- Monitor locker room traffic and capacity
This job overview is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
YOUR DAILY IMPACT AT PELOTON
- Is engaged and energized, responsible, positive, personable and agile
- excels working in a fast-paced environment, organized, and a self-starter
- Has the ability to work well with others, contribute to a welcoming and inclusive workplace
- Is willing to learn and ambitious about growth at Peloton
- enjoys building relationships, strives to go above and beyond, and able to deliver the highest level of member experience
YOU BRING TO PELOTON
- Experience in customer service/hospitality industry.
- Candidates must be at least 18 years or older to apply
- High school diploma/GED required or equivalent work experience
- Reliable, professional, energetic, and friendly
- Strong interpersonal and relationship building skills
- Excellent communication skills and strong time management skills
- Must have outstanding customer service and problem-solving skills
- Must have a positive, can-do attitude
- Event experience (preferred)
- Must be able to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business. Peloton Studios New York requires at minimum 3 days of availability for part time employees, including Saturday and/or Sunday.
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ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
