receptionist Norwich, England
Job description
Administrator – zero hours contract, hours between 9am-5pm
This is an exciting opportunity to join our 60 bed care home in Norwich. No two days are the same and the role is both varied and fast paced. This is a key role within the home as the Administration team will be liaising with residents, their families, employees at the home and external suppliers. To be an effective Administrator, we are looking for someone who has first class communication skills – written and verbal, is organised, has attention to detail and can remain calm under pressure.
Main Purpose of the role:
The Administrator will provide an efficient and high-quality administrative service to the Home and management, ensuring both the Company and residents needs are always met.
Key Responsibilities of an Administrator:
- Carry out reception duties providing a focal point for visitors and telephone enquirers, promoting a positive image and customer service approach throughout.
- Greet all visitors in a friendly, courteous and efficient manner and promote the Company and the home positively in the local community.
- Maintain good working relationships with all colleagues, service users and relatives always.
- To checking invoices on receipt from Head Office and ensure a punctual distribution of these.
- Liaise and advise new residents on the process of fee payments, ensuring the monthly reconciliation and any supporting information is returned to Head Office in an accurate and timely manner.
- Maintain the Home’s petty cash, to include the recording of all disbursements and action reclaims to maintain the float.
- Maintain accurate and up to date records of all orders and invoices submitted for reconciliation to finance to allow prompt and accurate responses to enquiries.
- Liaise with approved suppliers for ordering and replenishing of stock, in line with Company procedures.
- Prepare and submit the daily/weekly/monthly payroll returns accurately, to include hours worked, sickness, holidays, starters and leavers for submission to Head Office.
- Provide clerical support to the General Manager, to include diary management, word processing, photocopying, filing etc.
Benefits and Culture:
- We live by our company values – we are one big family, everything we do is from the heart, caring is our passion, always have fun, nothing is too much.
- A Rewarding role
- Variety – no two days are the same!
- Excellent employment benefits
- Ongoing training and development; including fully funded diplomas up to NVQ level 5.
- Long term career opportunities
- Annual Leave 28 days
- No DBS fees.
- Employee assistance program to support your health and wellbeing.
- Blue Light Card offering a number of discounts across retail and hospitality.
- Refer a friend scheme.
- Being part of an award-winning organisation!
Founded in 1999, Castlemeadow Care has been delivering excellence in the delivery of care and support. We wouldn’t be able to do this without our compassionate, dedicated and talented teams throughout our homes. We are a passionate company and strive to constantly improve standards across all areas. As a rapidly growing business we’re always looking for passionate and committed individuals who take pride in making a difference in people’s lives.
Job Type: Zero hours contract
Salary: £10.90 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CMSJHA02
