receptionist Green Valley, AZ
Job description
NOTE: Applications are only accepted online. Please do not drop off paper applications in person or call the spa to speak about your application. This helps us stay organized and use our automated HR system to track and communicate with our applicants about sensitive and confidential information.
CONTINENTAL SPA AND WELLNESS CENTER is a successful, constantly growing and expanding spa that offers exceptional spa and med spa services including but not limited to massage, facials, lashes, laser, and personal training. We hold events that make contributions to the community we live in and serve. Because of our success, we are happy to say we need more talented, caring and positive team members to keep up with our growth. We actively and consistently market and advertise our spa services to bring in a constant flow of clients to provide our employees an opportunity to develop a strong client retention that ensures a mutually successful partnership.
Are you great with people? Does a smile come easily to you? Are you an efficient multi-tasker with superb organizational skills and an eye to detail? Are you proficient in basic computer skills? If so this position might be a great fit for you!
We are looking for a friendly, attentive and professional Administrative Coordinator to join our Continental Spa team! This position is key to the success of our business where guest satisfaction is our top priority! As a spa front desk receptionist, you are the first point of contact with our guests and an important part of their overall impression of our business.
We love to welcome new team members and look forward to having you join us with the shared goal of providing our guests’ with a premier spa experience!
To learn more about our mission and services please visit www.continentalspallc.com
To learn about our commitment to both clients and employees, please visit www.continentalspallc.com/bill-of-rights/
Our Core Values:
- Constant improvement & accountability: We embrace change and strive continuously to improve our operation. We hold ourselves and each other responsible for positive growth.
- Commitment to our customers: Our customers are our number one priority. Everything we do has a customer centric focus to provide the best experience possible.
- Building meaningful relationships: Relationships with our customers and between staff members is based on promoting respect and supporting each other as a team.
- Be kind: We believe in treating everyone with compassion and empathy.
- Having fun: We strive to create an environment that is welcoming, stress free, and enjoyable for all.
Duties:
- Cheerfully welcoming each new guest that enters the spa and maintaining constant presence at desk so guest never enters spa without acknowledgment
- Maintaining a professional appearance and excellent communication with in-house guests, staff members and call-in clients
- Checking guests in and out, answering calls and questions regarding services and scheduling appointments
- Mastering understanding and proficiency of spa software (We use Mindbody software)
- Use digital tools (Sticky Notes, To-dos, Google Suite, etc)
- Collaborating and attending meetings with other manager and owner
- Properly and proactively documenting information in spa software
- Mastering understanding of spa offerings so as to be able to answer questions and suggest guest services
- Liaison between guests and providers
- Suggesting retail products and handling transactions for sales of product and services
- Logging in new retail inventory and placing new product
- Light cleaning, disinfecting and laundry
- Service provider schedule management (including timeclocks)
- Taking pictures as needed for social media
- Other duties as needed
Qualifications:
- Customer service and retail sales experience required
- Appointment scheduling experience preferred
- Ability to multi-task and carry out multiple tasks while making guest satisfaction top priority
- Excellent ability to assess complex situations, use good judgment and work independently
- Proficient with computers and software applications
- Even temperament and ability to perform well in situations where multi-direction attention is needed
- Ability to grasp and learn new concepts and protocols
- Positive disposition and desire to promote peaceful resolutions with clients regarding appointments and payment
- Willingness to accept helpful suggestions and constructive criticism
- Desire to contribute to the success of a team and participate in team-building
- Health and wellness conscious
Benefits:
- All services at cost to perform
- 30% off all products
- 50% off laser services for 3 of employee's friends and family
- Annual end of year staff gathering
Three reasons to join our team:
- We work together with empathy and kindness
- We have great relationships with our clients
- We are, our clients are, and everyday we embrace diversity
- Bonus reason: Starbucks is a 3 minute walk from our front door
Schedule/Hours/Pay:
- Pay is $15 per hour plus product commission
- Hours: Wednesday 2-7, Saturday 830-3
