Receptionist Norwich, England
Job description
The Company
Veincentre was established in 2003 as the first private UK company specifically set up to provide patients with NICE approved non-surgical treatments for varicose veins and venous insufficiency. We just do veins and are the most experienced clinic in Europe. Veincentre provides the most effective, proven treatment and the highest quality of care, that is accessible to everyone.
The Role:
We are looking for a Receptionist to work in our Norwich Clinic. This is a part time role working flexible days to cover annual leave and sickness with possibility for extra shifts at nearby clinics.
You will be the first person our patients meet so we are looking for someone who is presentable, polite, friendly, personable and has excellent communication skills. Overall your role is to ensure all of our patients have the best possible experience throughout their time at the clinic.
Your main responsibilities will include:
- Welcoming patients / customers in a friendly and professional manner
- Scheduling appointments
- Patient invoicing and taking payments
- Typing Medical Reports
- Preparing medical notes ensuring that all relevant paperwork is ready for the consultant
- Assembling client lists ready for the following day’s operating list
- Updating patient records and dealing with confidential information
- Communication with patients via telephone & e-mail
- Being able to answer/direct any queries that our patients may have
- Chatting to patients and their relatives/ friends
- Offering refreshments (tea/coffee) to patients
- Keeping the reception clean and tidy throughout the day Purchasing provisions e.g. milk, newspapers/magazines and flowers as required from petty cash
- Performing Stock check
This position comes with a competitive salary and excellent working conditions to ensure job satisfaction.
We are looking for applicants that:
- Have professional and friendly approach at all times
- Is polite, friendly, personable and has excellent communication skills
- Would maintain good communication with patients and other staff members across all clinic
- Are accurate and have good attention to detail, organised and efficient and able to prioritise effectively
- Have the ability to stay calm under pressure
- Strive to provide all customers with the best possible service in a friendly environment.
- Have problem solving skills and good judgement
- Enjoy working in a small team
How to Apply:
If this job is of interest to you, please don’t hesitate to get in touch. please apply via Indeed or visit our website www.veincentre.com. Our Head Office Team will be happy to answer any questions. Please call us on 01782 753 960 or 07534309142. We look forward to hearing from you.
No agencies please
Job Type: Part-time
Salary: £12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Overtime
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Norwich NR1 (required)
Ability to Relocate:
- Norwich NR1: Relocate before starting work (required)
Work Location: In person
