Job description
We are currently seeking dynamic individuals who are looking for an opportunity to have a direct and positive impact on the lives of our residents here at our facility.
Duties and responsibilities
- Demonstrates basic understanding of emergency call system and nurse paging system
- Greets visitors immediately upon arrival
- Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
- Offers refreshments (coffee, water, etc.) to visitors, where applicable
- Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
- Manages doctor appointment book
- Manages beauty and barber appointment book
- Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
- Keeps lobby clean and neat, free of clutter and trash
- Reports any mal-functioning equipment to maintenance
- Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
- Develops and practices the “30 second commercial” to be used when greeting visitors
- Participates in in-service trainings as required by state regulations
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION
- High school diploma or equivalent certificate preferred.
- Possesses expert knowledge of telephone system and capable of teaching others
SKILLS AND ABILITIES
- Possesses expert knowledge of telephone system and capable of teaching others
- Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
- Maintains awareness of all daily activities (and changes)
- Has full knowledge of the administrative staff, ownership, and management company
- Possesses excellent verbal communication skills
Proof of COVID Vaccination is required to be eligible for this position.