receptionist Wirral, England
Job description
Veterinary Receptionist
Looking for a new challenge? Churchview Vets are looking to expand our reception team!
About us
Churchview Vets is a well-established, RCVS accredited, 100% small animal practice in a great location on the Wirral, where you are close to both city and countryside. We pride ourselves on offering exemplary customer service for our loyal client base and are strong believers in preventative healthcare. The practice is small in structure, but we are busy, and every day is truly varied.
We are currently expanding our Heswall practice into the next-door building. This will enable us to develop the services we offer to our wonderful clients, as well as allowing our team to flourish and further their interests.
The team at Churchview Vets together form a friendly and dedicated group, committed to the provision of excellent service for our patients and clients.
The Role
We would consider full/part time/job share for the right candidate. Shift hours are between 8am-6.30pm Monday-Friday. Some Saturday mornings may be included.
Administrative and reception duties to include:
- Booking, cancelling and changing appointments
- All aspects of telephony within the practice
- Receiving cash/card payments
- Handle insurance claims and instalment queries
- Deal with cash exchanges and end of day cashing up
- Attend team meetings as and when requested
- Monitor and process online prescription orders
- Keep client/patient records up to date
- Check clinic emails and process appropriately
- Ensure all daily paperwork completed
- Ensure counter sale products are well stocked and rotated
- Maintain stock levels on a daily basis (food or special orders for the surgery or clients)
- Non-clinical area cleaning
- All messages to be recorded legibly and in full, including pet and client's name, address, contact number and query, and passed on to the relevant person via a task or message.
- Fill out consent forms ready for next day surgeries
- Fill out paperwork for Pet Healthcare Plan/4 week free insurance
- Any other duties requested by Line Manager, Clinical Director, Practice Manager, Associate Vets and Support Staff
The successful candidate will receive in return:
- Pro-rata salary in line with national minimum wage
- 6.6 weeks annual leave pro rata
- Increasing holiday allowance based on length of service
- Your birthday as a paid day off
- Discounted veterinary fees
- Enhanced family friendly policies
- Service related company sick pay
Closing date for applications 3rd July 2023.
This may be earlier if we reach a high number of candidates.
Please send your CV and a covering letter FAO: Lottie Hargreaves.
[email protected]
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
If this position is of interest to you then please get in touch.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20/40 per week
Salary: £10.42 per hour
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Receptionist: 1 year (preferred)
- Customer Service: 2 years (required)
- Veterinary Receptionist: 1 year (preferred)
Work Location: One location
Application deadline: 03/07/2023
