receptionist Birmingham, England
Job description
Job Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4.
Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8.
Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12.
Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Prescribing 16.
Dealing with requests for repeat prescriptions 17. Raising prescriptions as per Practice protocols 18. Dealing with queries relating to repeat prescriptions General 19. Input and extract information from Practice computer system 20.
Observe health and safety guidelines at all times 21. General housekeeping (e.g. keeping reception and waiting areas tidy) 22. Make refreshments for doctors and other team members, participate in washing up 23.
Any other reasonable duties as necessary Prepared by: _____________________________________________________________ Title: _________________________________Date: ______________________________
