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Receptionist Peterborough, England

Change Grow Live

Full Time Peterborough, England 21889 - 22774 GBP ANNUAL Today

Job description

Overview:

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We currently recruiting a Receptionist to join our busy CGL Aspire service. We are looking for a warm and friendly person to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.

This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development.

Responsibilities:

Where: Peterborough

When: We’re looking to get the right person in to the team ASAP

Hours: 37.5

Salary: £21,888.66 - £22,774.23 dependent on experience

About the role

Working front of house in the service, supporting individuals to come into treatment, opening service user files and obtaining consent to make contact
Greeting and managing external visitors/professionals, ensuring they are signed in and out of the building
Managing the reception area to ensure we are providing a confidential environment
Discussing what support the service offers
Liaising with staff to ensure service users needs are met
Greeting service users as they attend and notifying the appropriate member of staff they are here, signposting to other services, advising of upcoming appointments
Navigating our criis recording system to ensure we are recording all conversations and presentations at the service

About you:

Knowledge of general office procedures

IT literacy including proficiency in word processing, excel spreadsheets and data entry
Good interpersonal skills and a willingness to work flexibly as part of a team
The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
Solid numeric skills
Good organisational skills

Confident and effective communication skills, both verbally and in writing
A professional, empathetic and non-judgmental attitude towards service users
The ability to respond flexibly to the demands of the post
The ability to work as a member of a team

What we will give to you:

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
Flexible working arrangements
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme

Contributory pension scheme
A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
A friendly and supportive team
Training, career development & progression opportunities
Refer a friend scheme and receive £250 in vouchers if candidate is successful.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Salary Range (pro rata if part time): CGL points 16 to 18 (£21,888.66 - £22,774.23) ILW / OLW /Fringe: N/A - Outside London Weighting Area Closing Date: 3/9/2023 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Alysha Kassam | [email protected] : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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