receptionist Alton, South East England, England
Job description
Are you a warm and friendly individual with a passion for delivering exceptional customer service?
Cedar Vets, a renowned first opinion small animal independent veterinary practice, with surgeries in Alton, Four Marks, and, Alresford, is seeking a talented and customer-focused individual to join our team as a Receptionist. If you enjoy interacting with people and animals alike, and thrive in a fast-paced environment, this could be the perfect opportunity for you!
About Us: Cedar Vets is a leading independent veterinary practice dedicated to providing exceptional care to pets and their owners. Our team of skilled vets, nurses and support staff are committed to delivering high-quality medical services with compassion and professionalism. We offer a range of services, including vaccinations, surgery, dental care, and wellness programs, all delivered in a welcoming and nurturing environment.
As a Receptionist at Cedar Vets, you will be the first point of contact for our clients and their Animals. You will play a crucial role in creating a positive and welcoming atmosphere, ensuring that every client receives excellent customer service and assistance. Your exceptional communication skills and ability to multitask will be key to your success in this role.
Responsibilities:
Greet and welcome clients and their pets with a warm and friendly demeanour.
Answer phone calls, schedule appointments, and manage the appointment calendar efficiently.
Provide accurate and helpful information to clients regarding our services, procedures, and policies.
Maintain and update client records, ensuring that all information is accurate and complete.
Assist veterinary staff with administrative tasks, including filing, data entry, and inventory management.
Process payments and handle financial transactions in an organised and secure manner.
Manage client inquiries and requests effectively, demonstrating empathy and professionalism.
Ensure the reception area is clean, organised, and well-presented at all times.
Collaborate with the veterinary team to provide seamless and efficient service to clients and their pets.
Requirements:
Previous experience in a customer service or receptionist role is preferred.
A genuine love for animals and a passion for providing excellent care and service.
Exceptional communication skills, both written and verbal.
Excellent organisational and time management abilities, with the capability to handle multiple tasks simultaneously.
Proficiency in using computer systems and software for scheduling, record-keeping, and basic administrative tasks.
A strong teamwork ethic and ability to work well in a team environment and collaborate effectively with colleagues.
Flexibility to work evenings and weekends on a rotational basis across the Alton, Four Marks and Alresford practices.
If you are a compassionate and enthusiastic individual with a passion for customer service, we invite you to apply for the Receptionist position at Cedar Vets. Join our dedicated team and contribute to our mission of providing exceptional care to our clients and their beloved pets.
Cedar Vets is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status.
To apply directly please follow the link below.
https://www.cedarvet.com/cedar-vets-receptionist-position/
Job Type: Fixed term contract
Contract length: 12 months
Salary: £10.42-£11.50 per hour
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Alton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Receptionist
