receptionist Selby, England
Job description
a anCastle Employment Group are working in partnership with a York Hotel who are looking to recruit a Senior Receptionist to lead team of 3 in driving the customer standards of the business.
We are looking for a experienced hotel receptionist with a salary expectation p to £27,000 and also considering those looking to take the next step in their career, along with the salary you will benefit from flexible working patterns, free spa & gym membership, discounts across F&B, perks and incentives with plenty of room for progression & training,
The right candidate would be coming from a hotel background with reception experience and knowledge of managing a small team. Ideally, they would have some Duty Management experience, but this is not always needed. You would be reporting into the Sales Manager and n time you will be looking at the SOPs for the hotel and making sure staff live & breath the hotel values.
Role:
· Overall management of a team of 3 reporting into sales.
· Ensuring all the team has the knowledge of all the hotel, products, services, prices & policies.
· Knowledge of the local area
· Implement & develop the SOP for the hotel.
· High levels of communication across all departments of the hotel
· In time management of rotas in line with occupancy levels
· Recruit, manage & train new & existing team members.
· Undertake Duty manager shifts when required.
· Working closely with the housekeeping team daily
· Always live the hotel values.
Requirements:
· Flexible approach to shift patterns including, weekend, bank holidays, Christmas, earlies & lates.
· Knowledge of Booking Systems like Opera & Res Lynx
· Previous hotel experience reception experience
· Proven experience of managing a small team
· Excellent communication skills both verbal & written.
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site gym
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Selby, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: ID70005
