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Who are we?

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Key Responsibilities of the role:

• To be familiar with the days business, including arrivals, departures, and special requests.

• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system – we use Opera.

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

One of the most historic and striking hotels in the Isle of Wight, Broadway Park hotel is a Victorian mansion in four acres of grounds. The wood-panelled lounges and grand staircases create an atmosphere of quiet elegance all around you but there is also plenty to do nearby. Located in Sandown, Broadway Park Hotel is the ideal base for your next adventure. The BBC Countryfile ‘Beach of the Year 2019’ – Sandown Beach – is the shortest of walks from the hotel’s door, with its pier, esplanade, cafés and watersports. While the Shanklin and Sandown Golf Club is just a mile from the hotel.

Broadway Park hotel offers 104 comfortable bedrooms ranging from single, twin, double and family rooms as well as rooms with terrace access. All rooms are privy to daily housekeeping and come complete with a flatscreen TV, tea/coffee station, in-room safe, en-suite bathroom and hairdryer. A wake-up service can also be provided on request.

The on-site restaurant has a menu full of delicious breakfast, lunch and dinner options. Guests are also welcome to enjoy the lounge and snack bar if they want something lighter during the day. Broadway Park bar is also available for visitors wanting a pre or post-dinner drink.

What’s more, as well as having many of the Isle of Wight’s best attractions on its doorstep, Broadway Park hotel enjoys its very own programme of live entertainment during the season.

Broadway Park Hotel is also dog friendly! Welcoming well-behaved dogs in specially selected rooms, with a maximum of two dogs per guest bedroom. If you’re looking to book a stay for you and your pet, please contact our Broadway Park team for more information.