receptionist Blackpool, England
Job description
To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person. Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol. Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
Open and distribute incoming post. Record demographic data onto the Bloomfield Medical computer system including changing addresses. Maintain up- to date filing systems ensure notes in the correct place. Retrieve notes as and when required.
Undertake searches for any missing notes. Undertake and assist in the organisation of the day-to-day smooth running of the service. Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
To undertake elements of coding and summarising as and when required using Emis and Docman systems. Book appointments as and when required. Undertake errand duties as required eg. post office for stamps and post letters Assist and support clients within Bloomfield Medical Centre as necessary.
Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries. Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous. Work with colleagues to diffuse any potentially violent incidents eg.
aggressive patients. Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage. Report sickness/absence to the Team Leader.
Ensure waiting room is kept tidy.
