Receptionist Birmingham, England
Job description
Are you looking for an opportunity to join a professional, customer service focused 'Front of House' reception team?
If so, we are recruiting for a high-calibre Receptionist to join our team within the Estates and Facilities Department.
Located at the City Centre and City South Campuses
This role is eligible for an 8% Market Supplement applied on top of the listed salary.
Reporting to the Switchboard and Reception Supervisor the successful candidate will:
- Provide a high quality reception service, with the emphasis on customer care
- Be an efficient and effective first-point customer contact every time
- Be highly organised with the ability to prioritise workloads
- Provide a high level of customer satisfaction
- Assist with administrative tasks where required
- Provide switchboard support when needed
- Develop quality inter-departmental working relationships
You will:
- Have a proven track record working as a receptionist
- Have a smart and professional appearance with exceptional communication skills
- Be able to demonstrate computer literacy and be proficient in Word and Excel
- Good standard of written English
- Computer literate, proficiency in Microsoft Office programmes
- Smart, professional presentation and appearance.
- Pleasant manner
- Educated to GCSE O Level standard or GCSE Grades A to C or Scottish Standard grades
- Significant additional relevant experience may be accepted in lieu of formal qualifications.
- Customer care training would be an advantage.
- Proven track record of acting in a customer service, enquiry handling role as a receptionist or switchboard operator.
- Experience within the Higher Education sector would be an advantage.
- Experience of dealing with difficult enquirers sensitively and sympathetically.
- Knowledge of Higher Education and an understanding of the types of enquiries facing a University and its Faculties.
- Excellent oral communication skills and a good telephone manner.
Birmingham City University has the drive and ambition to be a leading seat of teaching and research excellence. We are passionate about providing our learners with a transformational journey, enabled by an exceptional and supportive academic community.
With around 26,900 students from 100 countries, Birmingham City University is a large and diverse learning community. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance all support our graduates’ future employability.
We're investing £340 million in our estate, including a major expansion of our City Centre Campus at Eastside, providing students with an enviable range of facilities
Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are Excellence, People focused, Partnership working and Fairness and integrity.
Please find our Job Description and BCU Values on our job site: https://jobs.bcu.ac.uk/Vacancy.aspx?id=5334&forced=1
Job Types: Full-time, Permanent
Salary: From £20,972.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Please state your reason for applying for this position
- Demonstrate substantial experience working as a receptionist, describe your previous roles
- What skills and qualities do you have that make you a good receptionist?
- Provide an example of a time you showed strong teamwork skills
- Please describe how you meet the requirements in the person specification
- How do you prioritise your tasks to remain focused even when busy?
Work Location: One location
Application deadline: 26/02/2023
Reference ID: 072022-387-R-R
