receptionist Chester, England
Job description
Receptionist
The Queen at Chester Hotel, Premier Collection By Best Western
The Opportunity
An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.
You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.
As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional and delivering consistently exceptional service to all guests.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Health Screening.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
- You will be a passionate and engaging individual.
- Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
- Strong organization and planning skills and the ability to prioritize appropriately.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Experienced in hospitality software such as Opera, Brilliant etc would be desirable but full training will be given.
- Excellent oral and written communication skills
- Ability to work under pressure.
- Ability to work alone and unsupervised.
Hotel
Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western
Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.
It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.
About us
We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week
Salary: From £10.42 per hour
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Signing bonus
- Tips
Ability to commute/relocate:
- Chester: reliably commute or plan to relocate before starting work (required)
Experience:
- Opera: 1 year (preferred)
Work Location: In person
