The opportunity

We are currently recruiting for a Receptionist to join our team. Reporting into the Sales Manager you will be working as part of a large team responsible for the service and after sales care of our customers.

As Receptionist you’ll be the first point of contact for customers both in the dealership and over the phone so it is important that you are a warm and confident individual who thrives in a customer focused environment. Part of your role will also include administration for both sales and service departments so the ability to be organised and adaptable with great attention to detail is a must.

The working hours for this position are:

Monday- Friday 8am-5pm

More about the role:

Taking inbound telephone enquiries
Transferring customers to the correct department
Welcoming and signing in any visitors
Dealing with day to day administration in the dealership
Maintaining sundry and drinks areas

More about you:

Previous customer care experience
Strong administration skills
Experience of managing your own workload
Attention to Detail
Excellent communication skills - both written and verbal

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!