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For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

BASIC FUNCTION: Answers all incoming calls to the Admissions Office. Greets and directs visitors to appropriate office on the floor. Schedules appointments for visitors to meet with Admissions counselors. Schedules tours of the School. Provides general information to visitors about the School and its programs.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Greets and directs all visitors to the floor.
• Responds to phone inquiries about admissions. Fills out inquiry cards when appropriate. Transfers calls internally and externally. Retrieves voicemail messages as necessary.
• Replies to inquiry emails or forwards to appropriate staff member, manages the staff email queue in Salesforce.
• Stays current with regard to personnel and events on the floor.
• Stays current with admissions related events hosted virtually and in person.
• Schedules and/or manages appointments for prospective students to meet with counselors and schedules prospective student tours.
• Responds to walk-in inquiries concerning admissions, school tours and general admissions information.
• Produces mailing labels and prepares letters to prospective students as needed.
• Participates in the training of staff members who cover the position during breaks and PTO.
• Responsible for maintaining on and off-campus event reservations on spreadsheets, as well as forwarding caller to appropriate staff.
• Performs other duties as assigned.

• Bachelor of Fine Arts preferred.
• Minimum 1 year, multi-line phone experience.
• Must have strong communication skills, and ability to handle multiple communications concurrently.
• Excellent interpersonal skills

We offer a competitive, comprehensive benefits package:

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions

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The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application. The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at [email protected].

This position is part of a bargaining unit represented by AFSCME Council 31