receptionist London, England
Job description
One of London’s most iconic 5 Star heritage hotels are seeking a Restaurant Receptionist with extremely high standards that enjoys working in a luxury environment.
Benefits:
· £24,530.00 per annum
· Service Charge (bonus) £5,000 – 6,000 per annum
· Complimentary meals on duty
· Training and Development
· Uniform provided
· Great company culture
· Annual Travel Card loan
Responsibilities:
· Greet and welcome guests in a friendly and professional manner
· Take care of any guest belongings while they are dining in the restaurant, give items to security with guest details
· Make sure the guest is seated within one minute of their arrival and open out their napkins
· Offer a newspaper if the guest is single or waiting for more to join.
· Ensure the hostess desk is never left unattended, cover and handle the Reservation office when required
· Try to up sell cakes and flowers along with other hotel services; have excellent knowledge of all promotional packages on the website
· Be aware of guest preferences in Open Table and Opera, building up a restaurant database
· All phones should be answered within three rings, speak clearly and offer assistance, callers should not be put on hold for more than 15 seconds and should be given an option of holding or being called back
· Check and answer all emails and correspondence accordingly
· Take reservation details, repeat them for confirmation and mention the cancellation policy
· Check the reservations and prepare stations for the Head Waiter
· Handle all special occasion reservations: ie: Valentines, Mother’s Day, Birthday
· Coaching new members of the team, ensuring standards and up selling opportunities are maximised
· Attend all training and coaching sessions organised by the restaurant Head Receptionist
Requirements
· Previous experience in a 4 or 5 star fine dining restaurant
· Experience working with Opera and Open Table preferred
· Outstanding customer service and communication skills
· The ability and flexibility to work shifts is essential
If you are a Receptionist that is passionate about exceeding customer expectations in a luxury environment we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £24,530.00 per year
Benefits:
- Canteen
- Company events
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Experience:
- Restaurant Receptionist: 2 years (required)
Work Location: In person
Reference ID: MSRR1507
