THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We’re open to consider both full time and part time applicants for this role.

When you visit AllSaints, we want everyone to be welcomed with positive vibes and good energy. This translates not only to our stores but when people visit our offices in East London Studios. Our receptionist is essential to making this happen from the moment our guests arrive, ensuring that they are looked after, know where to go and who to meet.

You will partner with the mailroom coordinator to help manage our back of house mailroom, handling courier requests throughout the office, liaising with our entire office and design teams to help to get our garment samples where they need to be globally. You will also take responsibility for ensuring guests and third parties are kept safe whenever they are with us, briefing them on assembly points and fire evacuation protocols.

This role requires someone with a sensible approach to problem solving, putting our value ‘ the customer is the boss’ at the heart of everything you do. Brand ambassadorship is key, you'll be motivated to collaborate with our internal teams and gain exposure to new products, new team members and business leaders on a daily basis. No day is ever the same!

As the first point of contact for the office, no task is too challenging and you are always on hand to answer calls, emails, ad hoc requests, truly part of our OneTeam ethos.

WHAT WILL I BE DOING?

• You will report into the office and events manager directly and support with any tasks and activities as required
• Manage guest schedules within our company apartment and cleaning requirements to reflect this, liaising with cleaning teams regularly to coordinate
• You will work closely with our mailroom coordinator daily and our office support assistant, providing courier support and post drop offs around the office daily where necessary
• Process and arrange courier requests daily, including same day bike requests and provide daily support to the entire office team, including directorate levels.
• Supporting our mailroom with the processing of incoming courier parcels and ensuring that these are logged in a timely manner and stored within the correct departments storage facilities within the mailroom. You will also be responsible for notifying team members to collect these daily, providing deliveries upstairs where possible
• Helping to manage our company DHL account - sending clothing samples daily to global locations on behalf of the design, technical, production and photo studio teams, Ensuring that they arrive on time so that there is no delay to our clothing critical path
• Looking after guests arriving at our reception area and providing them with a warm and professional welcome, whilst keeping the reception area clean and tidy
• Managing guests via our visitor sign in & out system daily
• Assisting with weekly stationary orders and responsible for keeping our office well stocked

• Friendly, warm and welcoming. Never shy of seniority and always happy to help
• Communication skills are key, you know how to tailor your message to your audience, your role is help our teams get what they need in an effective and efficient way
• A great work ethic, confident and professional telephone manner
• Excellent time management skills, strong prioritisation skills needed and an awareness of how to get things done
• Taking responsibility for getting things done whilst remembering we are OneTeam and putting the customer centric view at the forefront of what we deliver
• Google Suite is integral to our way of working. Experience using this and/or Microsoft programs will help you truly thrive in this role
• Previous experience in a mailroom environment would be beneficial but is not essential. We are always happy to help team members learn and develop in role

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• Full time or part time, depending on candidate
• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We area disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.