Receptionist

Receptionist York, England

Aldwark Manor Estate
Full Time York, England 11.5 GBP HOURLY Today
Job description

Job Ref: ALD1147
Branch: Aldwark Manor
Location: Aldwark, Alne 10 miles north of York
Salary/Benefits: £11.50 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 19/08/2023
Closing date: 21/09/2023


Job Purpose

Reception act as the first point of contact between guests and an organisation. They are tasked with answering guest inquiries, directing phone calls, check guests both in and out, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued. Responsibilities are outlined below.


Key Responsibilities

  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required
  • Greet guests and visitors warmly and make them feel welcome and attended to
  • Receive and redirect mail, phone calls, packages, etc
  • Answer phones take message from potential guests in a timely and respectful manner
  • Show round the areas of the hotel and a bit of history of the hotel to the guests
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Ensure that guest spaces and lobby are clean and tidy at all times
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Taking luggage to storage and/or take to bedrooms
  • Book dinner times
  • Making sure guest requests are completed
  • Maintain inventory of supplies and order new stock as needed
  • Guest care and service including guest check in and check out
  • Enquiry handling
  • Guest safety
  • Audit and simple accounting/report production duties
  • The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.

Receptionist
Aldwark Manor Estate

http://www.aldwarkmanorestate.co.uk
York, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Hotels & Resorts
2019
Related Jobs

All Related Listed jobs

Senior Panel Wirer
Powell Today

Effective and regular communication between department members and internal customers is crucial. Internal candidates should be at least level 3 in all the

HR Administrator
Worcestershire Acute Hospitals Worcester, England 25147 - 27596 GBP ANNUAL Today

We currently have a vacancy in the Finance Central admin team for an enthusiastic and flexible individual with proven administrative /...

Bar Staff
Bill's - Reading Reading, England 11 GBP HOURLY Today

Youll also receive an industry-leading pay package, in-role support to ensure your wellbeing, incredible opportunities for career progression, plus access to

NIGHT WAREHOUSE OPERATIVE PICKER/LOADER
HERITAGE FINE FOODS DEVIZES LTD Devizes, England 11.75 GBP HOURLY Today

Working alongside a team leader and warehouse team to pick customer orders using handheld terminals. As a Warehouse Operative/picker, you will be responsible

Car Technician
Fairway Tyres & Auto Services Watford, East of England, England 28000 - 36000 GBP ANNUAL Today

A full, clean driving licence. Inspecting vehicle engine and mechanical components to diagnose issues accurately, using computer-based diagnostics equipment.