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Nights Guest Operations Supervisor 

Here there's always (a) room for you!

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

 

A WORLD OF REWARDS

Yearly salary ranging from £26,000 - £27,500  Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)
• £200 Team Member Referral Program
• Free Car Park
• Discounted bus fares to and from the city centre, £1.50 each way
• Holiday: 28 days including bank holidays (increasing yearly)
• Pension scheme
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right-to-work rules)
• Personal Development: programmes designed to support your career and achieve your goals

A Night Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

What will I be doing?

As a Night Guest Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. A Night Guest Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout the service
• Manage all transactions during the service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on the quality of guest service and hospitality
• Maximise sales revenue through up-selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Night Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in organising Food and Beverage services in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Duty Manager
• Previous experience at the Supervisory level

 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on [email protected]

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company