Receptionist Newmarket, England
Job description
Customer Service Advisor – Newmarket Leisure Centre
Our customer service advisors are the first point of contact for visitors and members into our leisure centres. You will be responsible for taking bookings, membership sales and general centre enquiries both face-to-face and over the phone. As part of the role, you will carry out centre tours along with ensuring all visitors and members are provided with an excellent customer journey.
15.5 hours per week
Wk 1 Mon 16:30-20:00 Weds09:00-12:30 Thurs 16:30-20:00 Fri 09:00-14:00
Wk 2 Mon 16:30-20:00 Weds16:30-20:00 Thurs 09:00-13:00 Fri 15:30-20:00
Hourly rate is dependent on your age and is between £8.46 and £10.42
We are looking for someone who loves helping customers and wants to deliver exceptional customer service. You will have a flexible approach to a very busy and varied working environment yet be able to be focused on helping every customer that you deal with. You will need to have good organisational skills, be methodical towards administrative tasks and equally happy with being a team player or working on your own initiative.
An Enhanced DBS check with Barring list is required for this role
There are no qualifications required for the role although customer service experience is desired.
The closing date is 24thAugust and interviews will take place on or before 25th August by Microsoft Teams. We may close this earlier if an appropriate applicant applies
All contracted staff gain free use of Abbeycroft Leisure’s health, swim, and fitness facilities, as well as Westfield Health benefits, to help support your mental and physical health. Generous annual leave, training opportunities, and on-going personal development.
For more information, please contact Lauren, Abbeycroft’s Recruitment Advisor on 07966 439673
As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
About Newmarket Leisure Centre
Newmarket Leisure Centre was upgraded in 2020 as part of a £1.8m investment to provide new facilities for the town. The new facilities included our first dedicated E-gym, a new soft play and party area, a new café, and new studio and gym space. The centre also has two pools, a sports hall and fitness studios. The centre offers swimming, gym, fitness classes, swimming lessons, health, and wellbeing classes plus a range of community programmes.
Abbeycroft Leisure is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
Focused on Equal Opportunities, we value diversity and inclusion in our workforce and positively encourage applications from all sections of the community. We are proud to now be registered as a Disability Confident Employer.
Please note that we are only able to reply to those who have been shortlisted. If you do not hear from us within four weeks of the closing date then regrettably your application has been unsuccessful on this occasion.
Our full privacy policy can be viewed at acleisure.com/privacy-policy
Job Types: Part-time, Permanent
Part-time hours: 15.5 per week
Salary: £8.46-£10.42 per hour
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Application question(s):
- Are you able to work the shifts as advertised?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 24/08/2023
Reference ID: ACL151
Expected start date: 25/08/2023
