Receptionist

Receptionist Remote

1st Formations Limited
Full Time Remote 21500 GBP ANNUAL Today
Job description

About Us

1st Formations is the UK's leading company formation agent. Founded in 2014, we have formed over 1 million companies and assisted many thousands of clients to grow their business with expert advice on limited companies, reporting requirements, and corporate governance.

As an authorised Companies House eFiling agent, we offer quick and simple online company formation, for customers from the UK and overseas.

Job Summary

We are looking for a hard-working Contact Centre Agent (Virtual Receptionist) to answer calls for our Business Telephone service customers, and forward these calls or take accurate messages for the purposes of forwarding. This role would suit someone with experience of working on a busy telephone switchboard or in a virtual receptionist role, and who wants to maintain a stable career in such a role.

Responsibilities

  • Answering up to 200 calls per day on switchboard in less than 5 rings, being able to put 1-3 calls on hold if necessary.
  • Relaying accurate messages and using initiative to respond to any queries.
  • Working in a high-pressure and fast-paced environment.

Required Experience

  • Previous switchboard / virtual receptionist experience (at least 3years)
  • Good IT skills with Microsoft applications (Word, Excel)

Skills required

  • Excellent customer service skills
  • Courteous and friendly manner
  • Team player
  • Flexible attitude
  • Pro-active approach, with the ability to work autonomously
  • Able to communicate on all levels including senior management
  • Positive and upbeat attitude
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • Show respect and appreciation to all
  • Encourage and contribute towards a culture that supports everyone to be the best they can be
  • Fast typing speed (50 WPM+)

Benefits

  • 25 days holidays, plus 8 public/bank holidays
  • Option to purchase up to 5 extra holiday days per year
  • 14 weeks maternity leave pay, 2 weeks paternity leave pay
  • Employee Assistance Programme with 24/7 mental health helpline and face-to-face counselling sessions
  • Employee loyalty schemes including 2 days of additional holiday year and private medical insurance for you and your family after 3 years’ service
  • Annual cost of living salary increase
  • Pension contribution

Working hours:* 8.30am to 5pm or 9am to 5.30pm, Monday to Friday on a shift rota basis*

Salary: £21,500

Job Type: Full-time

Salary: £21,500.00 per year

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Telephony: 1 year (required)

Language:

  • English (required)

Work Location: Remote

Reference ID: VR220623AS

Receptionist
1st Formations Limited

https://www.1stformations.co.uk/
London, United Kingdom
Graeme Donnelly
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Legal
Legal
2014
Related Jobs

All Related Listed jobs

receptionist
mydentist Christchurch, England 21840 - GBP HOURLY Today

mydentist Christchurch is looking for a full-time Dental Receptionist to permanently join the team.

As a Receptionist, you will be required...

QA/QC
Peterson Recruitment Aberdeen, Scotland 25000 - 38000 GBP ANNUAL Today

To ensure adherence to warehouse and client procedures and report non conformities in a timely manner. To ensure adherence to warehouse and client procedures

.NET Software Engineer
BSPOKE Software Peterborough, England 45000 GBP ANNUAL Today

NET Core. We build mobile applications with Xamarin Forms, MAUI and Kotlin native. Based in Lynch Wood, we provide bespoke software solutions to a wide variety

Crew Member
Wingstop Southampton, England 10.42 GBP HOURLY Today

Bringing amazing food to table and make sure our customers have everything they need. Greet our customers with positivity and passion.

Customer Service Advisor
Accord for Resource Solutions (GSC) Bournemouth, England 22000 - 32000 GBP ANNUAL Today

If you have experience in customer service across all sectors whether that be call centre, retail, hospitality or support work then we want to hear from you!