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Job description

Are you a person who is passionate about providing excellent customer service to patients, carers and relatives?

An exciting opportunity has arisen for a Band 2 Receptionist to work in Antenatal Outpatient Department, Crawley Hospital. You will be working with colleagues and other health care personnel within the team to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will be need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service.

We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients, carers and relatives.

You will need to be energetic and dedicated in working in a busy outpatient department. As the post holder, you will be responsible for designated clinics, including the preparation and storage of medical notes, booking of patients future appointments, cover the reception and discharge of patients from the Trust’s electronic patient records without supervision or direction.

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

• Winners of Health Service Journal Acute Trust of the year award 2021
• National Patient Safety Awards winner and strive to be a beacon for safety in all that we do
• We are in the top 20% nationally for staff recommending the Trust as a place to work or receive treatment
• Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work and when asked whether care of patients is the organisation’s top priority
• Our workforce are amongst the most motivated in the country; we achieved the top acute hospital score in the country for staff engagement in the last national staff survey

Once you understand the requirements outlined in the advert, please ensure your application accurately reflects where you match them. For further information regarding the role please read the attached Job Description and Person Specification.