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Job description

The Kennard is a boutique guesthouse, located in the heart of Bath. Come join our team!

Your role

Receptionist:

• Dealing with bookings by phone, e-mail, on-line, letter, fax or face-to-face.
• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.
• Administration.
• Sales Reconciliation
• Marketing.
• Operating procedures (fire alarm, compliance checks etc.)
• Waiting on tables/breakfast and set up of breakfast room.
• Other tasks reasonably required.

Who are we looking for?

• Someone who is passionate about ensuring that all guest expectations are reached and always exceeded.
• A team-player who supports their colleagues.
• Positive attitude and friendly, open nature.
• Able to work weekends when necessary.

Why work for us?

• Access to Hospitality Rewards Membership including Health & Wellbeing Support
• Fully funded training opportunities
• Employee Hotel Discount
• 50% off F&B
• Free staff meals and refreshments
• Recommend a friend scheme

Job Type: Part-time
Part-time hours: 22-33 per week

Salary: £10.50-£11.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bath: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work weekends?

Experience:

• Receptionist: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Expected start date: 01/06/2023