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Job description

An exciting opportunity is waiting for a receptionist/administrator for paediatric pau/day-care in Northwick Park Hospital.

Working alongside the acute ward

• To work as part of the Hospital multi-disciplinary team, providing an efficient administrative and reception service relating to the ward.
• To book patients’ follow-up appointments
• To act as first point of contact for Rainbow unit for the public and members of the multi-disciplinary team, ensuring all patients, visitors and staff are dealt with in a professional and courteous manner at the reception and via telephone.
• To support the service management team, to facilitate workload
• To act professionally and courteously at all times.
• Comply with all Trust policies including Data Quality and the Access Policy.
• Assist in the training and mentoring of new staff team members and to attend all Mandatory training.

Adhere to Trust policy with regards to the sensitive information that patients are providing

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.