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Job description

The post holder will represent the Integrated Sexual Health Service by acting as the first point of contact to anyone visiting the department. The post holder will undertake a full reception service and patient co-ordination for those patients and visitors attending the locality hub and spoke clinics to ensure effective patient flow in the department and release clinical staff from non-clinical duties.

Provide a professional service that ensures high standards of Patient Care. The post holder is expected to provide administrative and reception support to the Sexual Health Department.

• Provides non clinical advice to patients and carers.
• Hands out pre dispensed, pre packed and sealed prescribed medicines to patients, completes monitoring documentation and updates records for those patients who DNA medicine pick up.
• Enters data accurately into the computer including demographic, personal and clinical details of patient attendances to provide the department with an up to date record of patient activity and information.
• Receives verbal complaints from patients/staff in a professional manner, taking the initiative to resolve and if unable to resolve/diffuse, refer to shift co-ordinator or senior member of staff or PALS.
• Has an awareness of the patient’s journey in terms of steps followed and that any delays to the pathway are reported and where appropriate, initiative used to resolve them.

At UHSussex, every day is different, you can be the change, better never stops

At UHSx we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSx, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Communication

• Provides and receives routine and sensitive information which requires tact or persuasive skills and where there are frequently barriers to understanding, including language, cultural and vulnerabilities.
• Manages patient expectation through sensitive explanation such as when unable to meet needs due to request for non-commissioned care with signposting to other services, waiting times and time to results.
• Uses patient administration system to send out text reminders to service users for appointments.

Service Delivery and Improvement

• Exercises judgement when dealing with enquiries. Analyses information to resolve day to day conflicting diary appointments for patients and staff.
• Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen and the appropriate appointment type when booking appointments.
• Highlight breach times of patients to shift co-ordinator or senior clinician on duty.
• Support the administration team by arranging or covering staff absence, sometimes at short notice
• Ensures correct data entry, text processing and the safe storage of data, ensuring accurate data entry by self to enable reports to be pulled that will support audit requirements and production of dashboards.
• Scans referrals, letters and hand written patients notes into electronic patient records as required
• Responsibility for opening and closing of the clinic premises when necessary.
• Ensures the working area and patient waiting area is kept tidy at all times with up to date information.
• Maintains stock control reporting any concerns or resource deficits to Lead Administrator.
• Report any potential areas of concern to line manager and by using Datix reporting system

Please see job description & person specs for full details