Receptionist/Administrative Assistant London, England
Job description
To provide an effective and efficient Reception and clerical service to the Team. S/he will be expected to work flexibly within the administrative
team and contribute to the smooth functioning of the systems underpinning service to service users.
The post-holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to
exercise initiative. The ability to multi-task is also essential.
To deal with a range of queries from the public and other agencies; in a polite and helpful manner; whilst working in reception also by telephone
and face to face encounters. Seek advice and guidance from Administrators or Operational Manager.
1. To receive all incoming calls to the Service and deal appropriately in a courteous, helpful and timely manner. Every attempt should be made
to finish all calls within 3 minutes of answering and this may involve forwarding calls to other members of staff including Administrators
2. To be the first point of contact for the service and to meet and greet visitors and service users as and when required
3. To manage the diary and appointments system and inform clinicians of their appointment arrivals.
4. To support the uploading of information to service user files on RiO as instructed by Lead Administrator.
5. Scanning and photocopying as and when requested for staff within the service
6. To be responsible for the booking of meeting rooms and allocation of room keys.
7. Responsible for the following KPI’s: Demographics, ICD10’s; Employment & Accommodation inputting data as requested by Lead
Administrators
8. To maintain all information within the reception area ie notice boards – updating accordingly and reporting any faults and logging calls for
fixtures when necessary. As well as to, keep the reception area and waiting area clean and tidy at all times – and to close all windows in the
reception and meeting rooms at the end of each day.
9. To manage and maintain the security alarms within the reception area, ensuring that they are fully charged and reminding staff to take them
as they go out.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We
Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in
their relationships with colleagues in the Trust and our partner organisations.
Kindly refer to the job description and person specification that is attached to the vacancy profile.
