Receptionist/Administration Assistant - Community Wellbeing Service Douglas, Scotland
Job description
This post is a limited term appointment for two years.
About the role and our team
An exciting opportunity has arisen for a motivated Receptionist / Administration Assistant to join our Community Wellbeing Service in our Counselling and Therapies Team within Manx Care!
In this role, you will be part of our small, friendly administration team supporting a range of counsellors and therapists who deliver talking and occupational interventions to adults aged 16 and above. You will be encouraged and supported to finesse your skills in administration and customer service.
Some of your other main responsibilities will include:
- Customer Service: Provide a high quality customer service function by manning the reception desk, maintaining the waiting area and dealing with face to face general enquiries. Meet and greet visitors and inform professionals of their arrival.
- Telephone Queries: Deal with incoming calls from clients and professionals within the Integrated Mental Health Service and external agencies; answering general queries and providing information where possible, or passing calls to the appropriate member of the Team.
- Telephone Messages: Ensuring that all messages taken are accurate, communicated to the appropriate member of the team in a timely manner and recorded on the RiO Client Information System as required.
- Data Entry: Ensure all relevant information pertaining to new or existing clients is recorded on the RiO client database and is kept up-to-date.
- Mail & Correspondence: Open, sort and distribute incoming mail and prepare outgoing mail for collection.
This is a part time role with the hours as 12.00 until 17.00 Monday to Friday.
If you are an enthusiastic and compassionate individual who is committed to ensuring high standards of customer care and service support, we would love to hear from you!
What can this role offer me
Take advantage of the excellent opportunities we provide for personal and professional development! This includes the use of our Learning, Education and Development Centre and the fantastic range of fully funded courses we support.
Free on-site parking at Noble’s Hospital will also be available to you.
To find out more about the benefits you can enjoy by working with us click here.
Do you know someone who could be perfect for this role
Let them know about this vacancy and refer them via our new Employee Referral Scheme!
You’ll receive £500 (in two equal instalments and subject to conditions) for making the referral, if the person you referred is offered the role!
To ensure you receive payment for your referral, the person you refer just needs to indicate the referral on their application form by selecting ‘Isle of Man Public Service Employee Referral Scheme’ in the ‘Where did you hear about this vacancy’ section, and providing your name as the referrer.
To ensure referrals are eligible, and to find out more about the terms and conditions of the scheme, you can download the scheme policy here.
How to find out more and apply
For more information please see the attached job description and person specification, alternatively contact Helen Muench, Senior Secretary, on 01624 687095 / 642540.
For further information on applying for roles within the Isle of Man Public Service, please read our Notes for Applicants and Isle of Man Government People Qualities guidance.
Applications for this post will be accepted up to midnight of the closing date specified. You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].
Additional information
Please note an enhanced police check is required for this post, which Manx Care will cover the cost of for you. Please note if you have lived for more than 6 months outside of the UK in the last 5 years, you will be required to obtain a Letter of Good Standing from the appropriate authorities in the relevant locations, please read the guidance about how to obtain this letter.
A relocation package and interview expenses are not available for this role.
Manx Care is committed to creating smoke-free spaces and is ‘proud to be smoke free’ as part of the overall Isle of Man Smoke Free 2030 ambition. As of April 1st 2021 smoking is no longer permitted on our Manx Care & DHSC sites, including nursing, residential and EMI units around the Island. For support and advice on abstinence from smoking, please contact Quit4You on 642404 or [email protected].
We support flexible working and equality, diversity and inclusion in our recruitment
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. We welcome applications from diverse backgrounds and would encourage you to apply.
The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.
Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers.
