Receptionist - 5* Hotel London

Receptionist - 5* Hotel London London, England

The Clermont
Full Time London, England 16978 - 22981 GBP ANNUAL Today
Job description

Receptionist - 5* Hotel London

Contract Type - Permanent
Flexible hours per week

Employment Type - Full Time

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.



The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.



What we look for

  • Previous experience in a customer facing role in a fast paced service environment
  • Excellent communication skills, both in person and on the phone
  • Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
  • Comfortable in a front line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Demonstrable desire to pursue a hospitality career
  • Able to work effectively as part of a team
  • Previous experience in a fast paced service environment
  • Opera knowledge is a definite advantage


What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend schemeAdvert Reference: 3559478

Receptionist - 5* Hotel London
The Clermont

https://www.clermonthotel.group
London, United Kingdom
Gavin Taylor
$100 to $500 million (USD)
1001 to 5000 Employees
Subsidiary or Business Segment
Hotels & Resorts
2013
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