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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

BANCHORY GROUP PRACTICE

RECEPTIONIST (31hours/week)

We are looking for a cheerful, efficient and enthusiastic individual to work within our busy reception triage team.

Reception is the hub of the practice for both patients and clinicians, so the ability to multi-task, remain calm under pressure and think on your feet is essential. No experience is necessary but previous use of Vision and working in a GP surgery would be advantageous.

We have a well-established, experienced reception triage team with a wealth of knowledge and expertise to support the successful candidate. We also offer excellent rates of pay and automatic enrolment into the NHS pension scheme.

Duties will include:

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Processing patient registrations and processing requests from our Online Services
• Ensuring patient details are up to date

Essential Requirements:

• Attention to detail and ability to adapt to all situations with ease
• Computer Savvy
• Great team player
• Work independently and ability use own initiative
• Excellent customer service and patient focused

Hours (31hours/week)

Monday 8.15am - 5.30pm

Tuesday -

Wednesday 8.15am - 5.30pm

Thursday 8.15am - 6.00pm

Friday 8.15am - 2.00pm

Please send your application to Sarah Chambers at [email protected] with an up to date copy of your CV.

Closing date 24th March 2023

To view our Recruitment Policy and Privacy Notice, please visit the ‘current vacancies’ page on the practice website at www.banchorygrouppractice.co.uk