Reception Supervisor Birmingham, England
Job description
The Grand Hotel, Birmingham
Reception Supervisor
The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Guest Service Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What you will do
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- Motivate the team by leading from the front with confidence; being dynamic and positive at all times
- Aid management in directing and coordinating the activities of the front desk to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- To be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times
Ideal candidate
- Strong leadership skills, as demonstrated in a similar role within a front of house setting
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Discount on hotel facilities- Refer a friend scheme
- Free uniform
- Meals provided
- Wagestream
- Employee assistance programme
- Rewards and recognition for living our company values
- Career development opportunities
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
