Reception Supervisor London, England
Job description
Portico are on the lookout for an organised and customer focused Reception Supervisor, for a multi-tenant corporate building in the city.
The building was conceived as a refreshing alternative to the more traditional towers in the City. Full of innovation and technology, the building is filled with light and benefits from six landscaped roof terraces.
Managing day to day front desk operations, the Reception Supervisor will be responsible for welcoming guests, responding to emails, preparing financial data and answering telephone enquiries. The Reception Supervisor will have one Receptionist reporting into them. So, we are looking for someone who is comfortable with all the responsibilities that come with people management, as well as not being afraid to lead from the front in this hands on role!
The role has a focus on occupier engagement and having full knowledge about the building and local area to enhance the visitor experience. The Reception Supervisor will also liaise closely with our client daily, supporting them in marketing the building for potential new occupiers.
Shift pattern: 40 hours per week between 8am-5pm from Monday-Friday
Salary: £32,000
We are looking for a forward thinking, team player with a personable approach and a strong motivation to provide the highest level of customer service. Applicants must have excellent organisation skills and the ability to communicate effectively through all mediums. They must also be able to easily engage in conversations and develop rapport with occupiers, clients, and other service providers.
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 2023G
