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VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.

Working as a team to ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return. Supporting your colleagues by being punctual, collaborative, and open to sharing any ideas you have which may improve our associate satisfaction or customer satisfaction. As a shift leader you will play at crucial part mentoring, coaching, developing and inspire your team to deliver high standards of customer service.

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

This could be the start of a long, enjoyable, and fulfilling career with the world’s largest hotel company. We encourage progression and development and ask all our associates to be open and vocal about their goals and aspirations so we can support them in achieving these.

Benefits:

• Meals on duty

• Use of the on-site fitness centre

• Wellness programmes

• Uniform provided

• Employee Assistant Programme

• Discounted stays for associates and their friends and family at over 8,000 hotels worldwide

• Food & Beverage discount at the hotels

• Team events

• Training and Development

• Career progression discussions and qualifications