Customer Service Advisor (Group Risk) Remote
Job description
Customer Service Advisor (Group Risk) - Winnersh - ARDUL798597
Salary dependent on experience.
Do you have Group Risk Administration experience? We have an exciting opportunity to join our warm and welcoming team.
What you’ll do as a Customer Service Advisor in Group Risk:
The role of Customer Service Advisor in Group Risk is interesting and varied, requiring confident people who, as their first point of contact, use their initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. You will love to provide a service that exceeds expectations, builds trusted relationships, and retains loyalty. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. Previous Group Risk experience would be an advantage as you will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.
What are we looking for in our Customer Service Advisors?
- Group Risk experience – Essential
- Administration experience – Essential
- Customer Service experience – Essential
The rest is all about you as a person:
- Most important is your enthusiasm and motivation, do you bring your best self towork every day and have the confidence to give our clients and customers the best possible experience?
- Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors
- As mentioned, administration experience would be beneficial, though if you have strong reading, writing MS computer skills and are super organised then we can teach you the rest
- Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here!
- Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
#LI-NW1
#LI-Hybrid
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Winnersh, RG41 5RB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your salary expectation for this role?
- To allow adding to our internal applicant tracking system please confirm your email address
Experience:
- Group Risk: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: ARDUL798597
