Reception Supervisor London, England
Job description
Hyatt Place London City East, now recruiting for Reception Supervisor.
All the perks you deserve:
- Flexible working and Full Time hours available
- Specific Incentive schemes just for our Front office team.
- Competitive Salary
- Employee and Friends & Family rates across Hyatt Hotels & Cycas Hospitality Hotels worldwide
- F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Recruit a friend scheme - £350
- Uniform Provided and Meals on duty
- Optional medical healthcare plans
- Work place pension scheme
- Continuous Learning & Development opportunities
* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.
About Hyatt Place - London City East
The new-build 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London, with our own roof top destination skyline bar 'PocketSquare.London’, and a Sicilian inspired Restaurant ‘Zoom East’, with two private event spaces and much more.
How will you shine!
Our Reception Supervisors will assist in the management and supervision in all aspects of the Front Office – from guest registration, concierge/porter services, business centre and telephone services to guest reservations - to deliver a guest experience that is unique and brings the brand to life.
- To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures and brand standards
- To motivate your team, clarify the shift goals, provide training and work with management to establish and achieve personal development goals for team members
- To ensure that the team on duty are aware of hotel availability and take every opportunity to maximise room sales.
- Increase room revenue by supervising effectiveness of room category upselling.
- To develop the team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- To ensure brand values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the main focus on guest services desk and breakfast / evening reception areas.
- To have a full understanding of all systems and programmes e.g., Opera, Hyatt’s World of Hyatt programme.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team
What we are looking for?
- Minimum 1-2 year’s previous experience of a supervisory role, from an Internationally recognised branded hotel
- Keen ability to analyse performance metrics
- Know how to set and manage a budget to achieve optimal returns
- Candidates with a strong Front office background are preferred
- A good working knowledge of Opera PMS is desired
- Previous work experience in a Hyatt Brand is desired
- Previous experience of an hotel opening would be advantageous
INTERESTED?? CLICK APPLY NOW
About Cycas Hospitality
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
