Reception - Shift Leader Luton, East of England, England
Job description
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Reception - Shift Leader
The hotel reception shift leader is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the company’s key standards. As Reception Shift leader you are responsible for ensuring the smooth running of the shift and reception team.
Key responsibilities
- Supervising the rest of the reception team on duty
- Running a well organised shift to ensure guests receive the best service
- Responsible for control procedures on reception and the security of cash, keys and guest data.
- Driving sales/upselling at reception
- To undertake front of house duties, including meeting, greeting and attending to the needs of the guests, to ensure an excellent customer service experience.
- To build a good rapport with all guests and try to resolve any complaints/issues in a timely manner with an effective and courteous manner.
- To be responsible for accurate guests billing
- To keep the presentation and ambience of the reception area guest ready at all times
- To undertake in general admin duties including emails, guest correspondence, and filing.
- To support switchboard with answering the telephones
- To support reservations with room/restaurant reservations
- To report any maintenance, breakages, cleanliness or system failures to the relevant manager
- To be responsible for the reception floats
- To undertake all training as required
- To adhere to fire and health and safety policies
Working Hours: 40 hours a week
Weekend and bank holiday working is required for this role.
Arora Benefits
- Competitive salary + Services Charge*
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hote
