Reception Coordinator London, England
Job description
About Us
Michael Van Clarke is London’s leading premium 5* hairdressing salon and we’re seeking a full time Front of House/Reception Coordinator to join our team. Front of House is the command centre of our busy luxury salon, welcoming clients of all ages with our legendary customer care (100 clients have been with us for over 40 years), and supporting a team of 45 stylists, colourists and beauty therapists.
Skills Required
The successful candidate will join a small team responsible for the Front of House, Reception, bookings, and enhancing the journey experiences of 500 clients per week.
You may have experience of the following: Hotel or restaurant Front of House, Receptionist, Hospitality, Private Members Club, Retail, Customer Service. You’ll be a well-presented self-starter who enjoys working as part of a team and wants to develop your skills and your career.
You will have:
Excellent communication skills, verbal and written, with the ability to communicate effectively at all levels
A natural empathy supporting your customer care skills, both face to face and by telephone.
Ability to multi-task, work to tight deadlines if necessary, and maintain standards under pressure
Areas of Responsibility
Working effectively with the FOH and Admin team to develop protocols and improve all service levels
Delivering the professional welcome, care and check-out procedure for all clients
Creating and proactively monitoring client appointments by telephone and in person
Overseeing and directing the smooth play of the working salon
Managing the salon diary to maximise efficiency and sales
Promoting and selling salon retail products
Essential criteria
Computer literacy
Able to work under pressure
Strong customer service skills
Excellent communication skills
Reliable and excellent time keeper
Able to appointment and point-of-sale software helpful, but training provided
Benefits
Competitive salary
5* work environment
Ongoing training and development
Commission structure and bonuses
Discounts on hair and beauty treatments
Subsidised food and drinks from our on-site restaurant
Schedule Monday to Saturday on rota basis
Job Type: Full-time
Salary: £28,000.00-£38,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Reception Coordinator
