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Our Exciting Opportunity:

We are now looking for a Service Delivery Line Manager for the Transport Planning Team, this position is responsible for the overall management of the RAN Transport Planning team that delivers solutions into the customers RAN Transport Networks. The team also includes Tools support for Coverage reporting and Radio Propagation Model Tuning activities. The responsibilities including resource management, establishment of goals, monitoring and reporting results, managing budgets and OHS compliance.

Additionally, you will provide technical leadership and expertise, solving complex engineering problems, and will be accountable for the Transport Teams planned solutions, end to end delivery, and major technical recommendations. Interaction with external and internal stakeholders is critical and you will be expected to manage the relationships with our customer to ensure that we have processes in place to deliver on our customer promise and to provide an excellent customer service.

Responsibilities & Tasks

• Lead a Multi-Functional team for the delivery of Transport services. The team consists of on and offshore engineers who broadly provide services in the area of Transport Planning (Microwave and Leased Line), RAN Network Circuiting, Transport Equipment configuration, IP RAN circuit migrations for all technologies (IPABIS, 3G, 4G & 5G), Tools support, coverage reporting and Propagation Model Tuning.
• You will ensure service delivery execution in the Customers RAN Transport Network
• You will be responsible for driving and supporting services sales, the collection and documenting of customer requirements
• Building a productive work environment for individuals and own organization
• Drive performance management (process)
• Drive competence management
• Conduct Resource management
• Attend customer meeting on behalf of the Ericsson Transport department, act as a consultant to the customer and the Program team, recommending the best and most cost-effective solutions.
• Identify add-on sales opportunities
• Participate in knowledge sharing activities
• Interpret business challenges and recommend best practices to improve products, processes, or services.
• Review and give guidance on new WR and SOWs.
• Update Premium Proposal for project costing and resource management.

Key Qualifications:

• Education: Degree Level / HND in Technical Discipline or Relevant Technical Experience
• Min years of experience: 10 Years in a RAN Transport Planning or a related area
• Domain experience: IP RAN, Transmission Planning and deployment (Microwave and leased Line)
• Deep understanding of Service Delivery process, models, and strategy
• Knowledge of the sales process
• Good acumen of basic finance and business margins.

Additional Requirements:

• Deep understanding Ethernet/IP transport within mobile access network
• Have a thorough knowledge of Transmission network E2E deployment methodology and Co-ordination of both leased bandwidth and MW link deployment.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

In the UK, Ericsson apply a policy of hybrid and flexible working as standard. Our aim is to support our employees to have a healthy work life balance. When joining our team you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Hybrid working means that whilst office based in either Reading and Coventry you will come together to collaborate and innovate to deliver for our customers and you will be supported to work from home for part of the working week. As the tech firm that created the mobile world, and with more than 54,000 life enhancing patents to our name, we’ve made it our business to set the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable and connected world.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

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Req ID: 702674