ramp agent Stockton-on-Tees, England
Job description
The Opportunity:
Join our dynamic and expanding support team as a 3rd Line IT Technician, and be part of an exciting journey to deliver exceptional IT support to a diverse client portfolio. From engineering to construction, accountancy to auto mechanical engineering, you'll immerse yourself in various industries, working with cutting-edge hardware and software. In this full-time role, you'll experience the entire IT lifecycle, from strategic planning to seamless deployment, maintenance, troubleshooting, and support. With strong technical expertise, effective communication skills, and a knack for meeting deadlines, you'll excel in tackling new technologies and software. Take this opportunity to make your mark and thrive in a fast-paced, ever-evolving IT environment. Apply now to join our successful team!
Key Responsibilities:
- System Deployments: Play a crucial role in deploying new servers and IT systems, ensuring smooth transitions and optimizing performance.
- Technical Expertise: Tackle 3rd line technical-related tasks, leveraging your deep knowledge to resolve complex issues and provide advanced troubleshooting.
- Efficient Work Monitoring: Utilize our advanced job monitoring systems to track and communicate work progress, ensuring seamless collaboration and transparency.
- Dynamic Support: Seamlessly handle day-to-day support tasks, both on-site and remotely, utilizing our cutting-edge remote support tools.
- Continuous Customer Satisfaction: Maintain a high level of customer service, delighting clients with your technical expertise, problem-solving skills, and friendly approach.
- Innovate and Improve: Embrace a culture of innovation, constantly seeking opportunities to improve processes, enhance customer experiences, and drive excellence.
Skills and knowledge required:
- Microsoft Expertise: Microsoft Desktop Operating Systems (Windows 7/8/10/11) and Server Operating Systems (2008/2012/2016/2019/2022).
- Microsoft Technologies: Proficiency in Exchange, Hyper-V, and Active Directory.
- Cloud Proficiency: Knowledge and experience with Microsoft Cloud services.
- IT Prowess: Understanding of IT principles, DHCP, DNS, TCP/IP, Switches/Routers/Firewalls, and virtualization.
- Effective Communication: Strong communication skills for seamless collaboration.
- Calm and Composed: Ability to thrive under pressure and resolve complex challenges.
- Continuous Learning: Enthusiasm for expanding IT knowledge and qualifications.
- Mobility: Full driving license and own transport for on-site support. Ability to work calmly under pressure
Certifications, qualifications and experience required:
Industry certifications from Microsoft or Cisco are desired, as would be a Computer Science related degree. Hands on experience in an IT support role of 5 years+ is also preferred.
Previous work experience at an IT MSP also desired but not essential.
Security Checks:
LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.
The Package:
- Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
- Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
- Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
- Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
- Company Laptop, Mobile Phone, and Van: Provided to support your on-site IT work.
- Enjoy complimentary Soft Drinks, Tea and Coffee.
- Breakfast items provided to help get your day started.
Join our team as a 3rd Line IT Technician and unleash your expertise in in the IT field. Take your career to new heights by supporting complex systems, driving innovation, and embracing continuous learning. Apply now and be part of our success story!
How to apply:
You can apply for this position by submitting your CV and an optional covering letter.
Job Types: Full-time, Permanent
Salary: £32,000.00-£40,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Stockton-On-Tees: reliably commute or plan to relocate before starting work (required)
Work Location: In person
