Quality Officer London, England
Job description
Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.
City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.
In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.
Background
During the 2022/23 academic year there was a spit of the original School of Arts & Social Sciences to create two new Schools; the School of Communication and Creativity, consisting of Journalism, Performing Arts, Media, Culture and Creative Industries together with a new School of Policy and Global Affairs comprising of Economics, International Politics and Sociology & Criminology. This role will work across both Schools.
The Schools of Communication and Creativity & Policy and Global Affairs are internationally excellent centres of research and learning on the human condition in all its dimensions. Together they are large and vibrant schools with around 4,200 students and over 300 staff.
Responsibilities
The main objective of the role is to manage and improve the complex operational quality procedures within the School, including committee servicing, managing appeals and complaints, academic integrity, programme development, approval, amendment and review. The role is a point of expertise in the School on matters related to Quality and liaises and advises senior colleagues in the university, such as the Dean and Associate Deans and Student and Academic Services.
Person Specification
The successful candidate will be educated to degree level or equivalent and possess well-developed active listening, verbal and written communications skills that enable them to work effectively with students with empathy and tact. They will have experience working in a busy customer focused office environment, dealing with people from a wide range of backgrounds.
The ideal candidate would have experience of working in higher education administration in quality assurance, student support or similar roles.
For further details please see the Person Spec in the Job Description.
Additional Information
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
Closing date: 21st August at 11:59pm.
Interviews are scheduled for 30th August.
Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions.
