Quality Assurance Manager - UK United Kingdom
Job description
The role of the UK Quality Manager is to ensure Pizza Hut Europe strategically manages food safety, quality and legality across the market to ensure we are the #1 choice of all Pizza eaters! The ambition of the role is to make “Trust in Every Bite” a reality for all Pizza Hut customers across the region.
Key will be the ability not just to assure quality, safety and legality of products and processes, but the ability to influence, build relationships and align internal business stakeholders as well as external stakeholders (franchisees and supply chain partners).
Main ResponsibilitiesWHAT YOU'LL DO:
People and Culture (25%)
- Develop Food Safety talent within the team and wider franchise community
- Be a leader in driving our ‘’Trust in Every Bite’’
- Own Key Relationships with the rest of Yum! Brands Quality / FIT stakeholders
- Represent the QA function across relevant forums, councils, and meetings within the UK business unit
- Own Key Technical Relationship with Pizza Hut Restaurants
Food Safety & Quality Assurance (25%)
- Responsible for the safety, quality and legality of the Pizza Hut product range in conjunction with the relevant QA team members
- Provides technical crisis management support and QA PR support
- Advises on EHO raised queries and concerns
- Support UK market Brand CSR agenda with focus on nutrition and dietary choices by elaborating with internal and external stakeholders
- Support franchisees with Product/Equipment validation and testing
- Managing contracted services account on supplier complaints and acting as a bridge between contract agency, internal stakeholder and franchisees
New & Existing Product Development for Pizza Hut Menu (25%)
- Responsible for the safety, quality and legality of new and / or reengineered recipe menu items in conjunction with the relevant QA team members for both delivery and restaurant menus
- Responsible for NPD / EPD finished product approvals via food safety validations and allergen management across the supply chain
- Managing nutrition contractor account incl scoping budget, assigning tasks and driving key nutrition initiatives within Brand
- Act as a key advisor on restaurant layout and operational policies from a food safety and quality perspective
Project Management (25%+)
- Be the main point of contact for key UK business projects and any other market queries related to food safety / quality and legality
- Manage directly or indirectly through the rest of UK team the QA project deliverables in a timely and cost efficient manner
WHAT WE'RE LOOKING FOR:
Education:
- Degree in Food Science/Food Technology or related subject required
Experience:
- Technical management experience in diverse product categories gained within Food Manufacturing, Retail or Food Service/QSR
- Persuasive with highly developed communication and influencing skills
- Ability to conceive and deliver strategic objectives relating to food safety and quality
- Ability to influence and align senior management stakeholders within Pizza Hut Europe and the Franchise community on technically complex food safety related matters is essential
- Additional language preferred but not essential
With more than 1,500 stores, the Pizza Hut Europe business unit is headquartered at the Restaurant Support Centre (RSC) in St Albans and leads the Pizza Hut brand in more than 25 countries with c. 130 franchisees. It is a growing business with plans over the next five years to achieve explosive growth, significantly increasing the number of restaurants in the region. In Europe, our UK business is the biggest and we are the master franchisee for our Dine-in business and delivery operations.
MORE ABOUT #HutLife
We LOVE pizza. We eat it a lot. There’s no doubt about that and we’re proud of it. But what makes us different is that it’s our people that drive the success of our business. Alongside KFC, Taco Bell and The Habit Burger Grill, we are part of the Yum! family; the world’s largest restaurant company with nearly 52,000 restaurants in over 150 countries. At Pizza Hut Global, we are on a journey to build the most loved global brand and the fastest growing in every country; we have big plans over the next 5 years to achieve explosive growth in a competitive and ever-growing market.
Our home (center of the universe - ha!) for Pizza Hut Europe is headquartered at the Restaurant Support Centre (RSC) in St. Albans and leads the Pizza Hut brand in more than 25 countries with c. 130 franchisees with more than 1,500 stores.
Pizza Hut Europe offers the entrepreneurial dynamism of a start-up, combined with the commercial strengths of a much-loved global brand.
Package DescriptionWHAT WE CAN OFFER YOU? REWARD, PROGRESSION, AND LOTS OF RECOGNITION
A career with PH offers much more than just fantastic earning potential. You will be part of a multicultural and dynamic team. Where innovation, collaboration, and Pizza is at our core.
- We can offer flexibility – our RSC is in St.Albans
- Flexible Fri’yay afternoons.
- Company and performance-related bonus
- Generous pension
- Private healthcare
- Annual holiday allowance starts at 25 days with the option to buy or sell up to 5 days per year
- Recharge Days - an additional 5 days per year to disconnect from our day-to-day (in addition to annual and bank holidays).
- Competitive parental leave and flexible return to work options
If this sounds like you want pizza the action, or have any questions about the opening, please do reach out. We are always happy to help!
