Quality Assurance Manager, Trade Services Birmingham, England
Lloyds Banking Group
Full Time
Birmingham, England
38232 - 42480 GBP ANNUAL Today
Job description
End Date
Thursday 16 March 2023
Salary Range
£38,232 - £42,480Agile Working Options
Job Description Summary
Trade Services plays a pivotal role within Commercial Banking and provides traditional trade and lending services to clients across the UK, Europe, North America and Asia & Pacific regions.
Job Description
Our Trade Services team assists clients from all business sectors to trade both in the UK and abroad by processing import and export trade transactions under the Trade Product suite.
We have a new opportunity for a Quality Assurance Manager to join our Team. In this role you'll provide assurance that our processes, people and performance, meet the quality standards set out in our procedures, policies and regulatory requirements.
You'll own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls.
Your role may be aligned to a particular trade product, but there is an expectation for colleagues to become subject matter experts in multiple products.
Key Accountabilities
- Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues to deliver for our customers.
- Support the Operations Manager(s) in the identification, resolution and remediation of risk events, complaints and post-issue error correction
- Own, develop and deliver technical guides & training materials and aide memoirs, in support of the Risked Based Checking model and promote a culture of right first time processing.
- Conduct monthly, quality sampling across products, teams and colleagues, to provide post assurance activity.
- Become an SME in multiple Trade Products to provide cover for colleagues across the Quality Assurance & Onboarding Team.
- Act as am SME to own, resolve and respond to technical queries relating to a team, product or area with Trade Services.
Specialist Knowledge and Expertise
- Uniform Rules for Collections v 522
- Uniform Customs and Practice for Documentary Credits v 600
- Uniform Rules for Demand Guarantees v 758
- International Standby Practices (ISP98)
- International Standard Banking Practice (ICC Publication 745)
We can bring you up to speed on our Group Policies but you'll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates.
Are you CITF qualified? If not, we’ll encourage you to successfully attain this qualification within 12 months of being in role.
If you possess good knowledge of Trade products, the Trade Processing Lifecycle, procedures and services (including interpretation of and application of standard methodologies) … then this could be the role for you!
In addition to the competitive base salary you'll also receive:
- A 4% flex cash pot to spend on benefits (or take as cash)
- Discretionary annual group performance bonus
- Generous employer pension contribution up to 15%
- Private medical health cover
- Access to share schemes and staff discounts
- 28 days holiday entitlement plus bank holidays
Apply Today. Together we make it possible.
We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
