Quality Assurance Analyst Chelmsford, England
Job description
Quality Assurance Analyst
Permanent, Full Time
Up to £28,544 per annum
Location: Chelmsford
Working Style: Anywhere worker
The Opportunity
ECC Adult Social Care, through effective practice, has gone through a transformational shift from a focus on long-term care support, to a model with four key principles: - prevention; early intervention; enablement and safeguarding. This is enabling people, their families, and carers to access information and tools to live healthily and independently. Providing an opportunity to respond pro-actively to growing service demand in a sustainable way, within the financial constraints of the Council.
The Analyst will support the Quality Assurance team to embed quality practice across the function. Working with Practice Leads and the Team Manager, to deliver tools, guidance and maintenance of the practice library. The role is responsible for the delivery of a busy audit portfolio to a consistently excellent standard and provision of a high-quality social care to adults in Essex. The role is responsible for audit activity that responds to emerging themes to develop practice improvement.
Knowledge of quality assurance activities and development of tracking systems are the key parts of this role.
Accountabilities
- Responsible for supporting the ongoing development and implementation of audit processes.
- Responsible for creating and maintaining audit service plans, sustaining and improving standards to continually improve practice and provide outstanding service delivery.
- Responsible for coordinating the Adult Social Care Multi-Agency Case Audit (MACA) work, accurately analysing data and identifying key lines of enquiry for the MACA sessions. Tracking recommendations from MACA’s and delivering insight to support decision making and practice improvement.
- Building relationships with internal teams and multi-agency partners through effective and regular communication, supporting compliance and encouraging strong engagement.
- Leading on evaluating and analysing audit data to produce management information reports across all levels in ASC.
- Works collaboratively with Practice Leads to identify key themes and trends to support continuous practice improvement.
- Responsible for the preparation and dissemination of themes and trends from audit findings, through learning bulletins, digital platforms, workshops and presentations to support the raising of practice standards.
- Work collaboratively to develop and deliver audit programmes targeting specific themes and trends.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF level 6 (Bachelor’s degree) or alternative professional qualification, or by equivalent experience.
- Evidence of continuing professional development and knowledge of relevant professional area.
- Experience of Quality Assurance and evidence of supporting successful delivery of improvements.
- Experience of delivering high level customer service in a complex environment.
- Experience of working with a wide range of partners with skills in understanding and responding to different and/or cross organisational perspectives.
- Excellent data management and analysis skills with ability to identify key themes and trends.
- Theoretical and working knowledge of IT programmes (including Excel and Databases).
- Evidence of ability to build strong working relationships with internal and external partners to deliver shared objectives.
To read more about us please visit: Adult Social Care
Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us .
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email Laura.O’[email protected]
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