Quality Assurance Analyst Remote
Job description
Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.
The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.
We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.
About the role
As a Quality Assurance Analyst, you will be responsible for conducting Quality Assurance activities across Admiral Money and investigating, recommending, challenging, and supporting the business to ensure good customer outcomes are considered at the heart of Admiral Money's processes. You will be responsible for ensuring that where findings are identified, recommendations are agreed and tracked through to completion.
Your Day to Day
The role will involve overseeing the activities completed by Admiral Money's operational teams taking into consideration the full end to end customer journey and making recommendations to improve the outcomes for Admiral Money customers. You will take a risk based approach to your quality assurance work to provide oversight of subject areas susceptible to the greatest risk of customer detriment. Areas of oversight include, but are not limited to – Sales and Service, Customer Payment Support, Complaints, Regulated Letters, Vulnerable Customers and Credit Reference Agency Reporting. You will be responsible for communicating and agreeing your recommendations with stakeholders across Admiral Money and tracking all recommendations through to completion
About you
- Must have a strong appetite for improving the customer journey and rectifying unfair customer outcomes
- Must be confident and able to communicate clearly to all staff members from frontline staff to with senior stakeholders
- A strong work ethic and desire to support and develop staff
- Knowledge of the risk environment and control frameworks
- A good understanding of Microsoft packages
- Have experience of the whole product life cycle process
- The ability to undertake thorough Gap analysis and present findings clearly
- Strong attention to detail, analytical and communication skills
- Confident decision-making skills
- Pro-active, organised, and able to manage their time effectively and take initiative
- A great can-do attitude to support the business in change whilst achieving good customer outcomes.
If you meet at least at least 50% of the above criteria, we'd love to hear from you.
Apply now: We want to be a part of your future. You’ve made it this far, now come and join our community!
Just for you
Some of the benefits you will get when you join our community include:
- The ability to choose where you work. At most, we will require you to work 1 day each week from the office
- Access to a catalogue of wellbeing initiatives and services designed around your needs
- Life insurance at 3 times your salary
- 25 days holiday, plus bank holidays, with additional flexibility to buy and sell leave
- A working week of 37.5 hours
- Generous family friendly policies
- Staff share schemes
- Pension contribution
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
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