Quality Assurance Agent Northampton, England
Job description
Quality Assurance Agent
Northampton
As a Barclay’s Quality Assurance Agent, you will work as part of a team of quality agents to deliver effective, efficient, and compliant quality assurance, working closely with operational colleagues and leadership, to maximize overall operational performance. You will have an opportunity to support our Operational stakeholders through independent quality assurance against a set of defined standards. You will make sure all work is to be completed within specific defined timescales and in accordance with Barclays Policies.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
- Performing on agreed assurance checks on system & telephony activity to ensure the business adheres to procedures, policies & regulations
- Adding value by benchmarking the quality output and providing high quality and actionable feedback where applicable
- Following the end-to-end journey of quality assurance to including remediation requirements where errors have occurred
- Assisting team leader/Manager in the preparation of executive summaries, reports, and Management Information
- Recognizing and promoting role-model quality results
- Helping Operations with the QA output to meet quality service levels/metrics
- Regularly reviewing information sources to identify & implement changes to the quality monitoring standards
- Providing regular updates to highlight issues, trends, and results to key stakeholders through analyzing data and providing
What we’re looking for:
- Excellent analytical and problem-solving skills
- Effective time management skills
- Being adaptable, responsible, and responsive
- Self-motivated and resilient person
Skills that will help you in the role:
- Advance Microsoft office skills - MS Excel
- Advance Microsoft office skills - MS PowerPoint
- Knowledge of payments industry, including acquiring and issuing products/processes & financial crime
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
#LI-Hybrid
