Quality Analyst

Quality Analyst Milton Keynes, England

Magma Consulting Limited
Full Time Milton Keynes, England 30000 - 40000 GBP ANNUAL Today
Job description

Quality Analyst

Reference No.: MC2023_2139_92

PRINCIPAL RESPONSIBILITIES

  • Participates in design of call monitoring formats and quality standards
  • Identify and remedy defects within the production process
  • Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
  • Compile and analyze statistical data
  • Ensure that user expectations are met during the testing process
  • Draft quality assurance policies and procedures
  • Investigate customer complaints and product issues
  • Provides feedback to call center team leader, CCR leaders and managers
  • Prepares and analyzes internal quality reports for management staff to review
  • Analyzing data from Ctrl Hub and collating reports for the customer care rep leads

Experience and Qualifications (Desirable)

  • Proven work experience as a Quality Analyst or similar role
  • Experience in quality inspection, auditing and testing
  • Excellent communication skills, both written and verbal
  • Strong computer skills and knowledge of QA databases and applications
  • Strong analytical and problem-solving skills
  • Meticulous attention to detail
  • Relevant training and/or certifications as a Quality Analyst

Salary

The position offers an annual gross salary from GBP 30000 to 40000 depending on experience.

Job Types: Permanent, Full-time

Salary: £30,000.00-£40,000.00 per year

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

  • Quality Analyst: 1 year (preferred)

Language:

  • English (preferred)

Work authorisation:

  • United Kingdom (preferred)

Application deadline: 18/07/2023
Reference ID: MC2023213992

Quality Analyst
Magma Consulting Limited

www.magmagraniteandmarble.com
Ocala, United States
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
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