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Job description

Quality Analyst

Reference No.: MC2023_2139_92

PRINCIPAL RESPONSIBILITIES

• Participates in design of call monitoring formats and quality standards
• Identify and remedy defects within the production process
• Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
• Provides feedback to call center team leader, CCR leaders and managers
• Prepares and analyzes internal quality reports for management staff to review
• Analyzing data from Ctrl Hub and collating reports for the customer care rep leads

Experience and Qualifications (Desirable)

• Proven work experience as a Quality Analyst or similar role
• Experience in quality inspection, auditing and testing
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Relevant training and/or certifications as a Quality Analyst

Salary

The position offers an annual gross salary from GBP 30000 to 40000 depending on experience.

Job Types: Permanent, Full-time

Salary: £30,000.00-£40,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Quality Analyst: 1 year (preferred)

Language:

• English (preferred)

Work authorisation:

• United Kingdom (preferred)

Application deadline: 18/07/2023
Reference ID: MC2023213992