QOF and Performance Care-Coordinator Team Leader Enfield, England
Job description
Job summary
Enfield Unity Primary Care Network (PCN) is a large primary care organisation made up of 9 practices, working across 18 sites. We aim to improve health outcomes and reduce health inequalities in our patient population by embracing change and implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
This is a new role which will place you as Team Leader for our Care Co-Ordinator and General Practice Assistant team, supporting patients with Long Term Conditions to ensure they benefit from clinical health reviews.
Main duties of the job
Working as part of the PCN Team, you will help our patients to understand their condition and support them booking appropriate appointments with our clinical team.
You will provide support, supervision and training to the team, and report on our progress against key performance indicators.
About us
Medicus Health Partners (MHP) is the lead practice for Unity PCN and will be the employing organisation.
NHS pension
25 days leave (pro rata)
staff wellness program
Enhance sick leave (after 1 year)
Job description
Job responsibilities
Job responsibilities
There may be, on occasion, a requirement to carry out other tasks.
a) To be familiar with the features and functionality of EMIS Web and any associated programmes to ensure knowledge is current and systems are efficiently and effectively utilised
b) Liaise with key contacts to ensure all practices and work processes are effectively contributing to clinical performance and meet contractual clinical requirements across the network
c) To be familiar with, and maintain up to date knowledge of the GP and PCN Enhanced Service Contract requirements (QOF, Vaccinations and Immunisations, IIF etc.)
d) Lead the Care Co-Ordinator team in the proactive call and recall of patients, set up and book clinics, collect health information and monitor performance.
e) Maintain an overview of Population Manager achievements to ensure the Practices are on track for clinical performance
f) Proactively manage and liaise with key contacts to address any areas of potential or actual under performance
g) Within defined protocols enter and amend clinical SNOMED codes in patients medical records
h) Assess and standardise current recall systems across the Network and implement the most efficient process
i) To conduct searches on the clinical system to identify patients for recall and ensure invites are made in a timely manner via telephone, text or letter and appropriately code in the patients medical record
j) Operate a programme of recall to harmonise recalls for patients on multiple registers, thereby reducing the impact on patients and reduced unnecessary patient contacts
k) Understand the monitoring requirements of patients with long term conditions
l) Understand the monitoring requirements of high-risk drugs, implementing a standard recall process across all practices
m) Operate the programme of recall to smooth workload across the financial year as much as possible
n) Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol
o) Compose appropriate patient letters and information leaflets
Person Specification
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- Experience of working in Primary Care
- Experience of the Quality Outcome Framework (QOF)
- Experience of Enhanced Services
Desirable
- Experience of working in a Primary Care Network
Job Types: Full-time, Part-time, Permanent
Salary: £13.00-£15.00 per hour
Benefits:
- Company pension
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
Application deadline: 16/03/2023
Reference ID: A2961-22-8797
